CANCELLATION, AND REFUND POLICY ON SERVICE

Cancellation Period: Customers may cancel their service booking within 24 hours of making the reservation without penalty.

Cancellation Fees: If cancellation occurs more than 24 hours after booking, a cancellation fee of 20% of the total service cost will be charged.

Process for Cancellation: To cancel a service booking, customers must contact our customer service department at betty.khor@genius-homeschool.com/01121313929

Changes to Reservations: Changes to reservation dates or times may be accommodated depending on availability and must be requested at least 48 hours before the scheduled service time. Additional charges may apply for changes made outside of this timeframe.